The mission of the Users’ Committee of the Centre jeunesse de la Montérégie
Discover what guides our commitment and actions for users.
A Users’ Committee’s mandate is to act as the spokesperson for users within its institution, ensuring that each individual’s rights and freedoms are respected, while working toward the continuous improvement of the services received and the users’ living environment.
Our mandate
According to the reference framework issued by the MSSS quality department, June 2006:
“The mandate of Users’ Committees and Residents’ Committees is to act as guardians of users’ rights. These committees must ensure that users are treated with respect for their dignity and in recognition of their rights and freedoms. They are among the key representatives of users within the institution.
Respect for users’ rights, service quality, and client satisfaction are the foundations that guide their actions. They must pay particular attention to the most vulnerable client groups and work to promote improvements in the living conditions of individuals in care.”
Youth councils
Youth councils (Residents’ Committees) have the same mandate as the Users’ Committee, but operate within their respective campuses only. Young people are appointed by their peers to represent their unit and meet at least once a month to work concretely on promoting users’ rights and improving quality of life within their environment.
Who are the users of the Centre jeunesse?
You are a user of the Centre jeunesse de la Montérégie if :
- Your child’s situation has been reported to Youth Protection;
- You are the biological parent (or person responsible) of a child whose situation has been reported to Youth Protection;
- You are a child or adolescent receiving rehabilitation services. There are five campuses offering in-house (residential) rehabilitation services across the region: Chambly, Saint-Hyacinthe, Longueuil, Boucherville, and Valleyfield;
- You are a child or adolescent placed in foster care or in a group home;
- You are a child or adolescent receiving services from the Centre jeunesse.
Do you have questions about your rights, your responsibilities, or your situation regarding your involvement with Youth Protection?
Our mission
The Users’ Committee of the Centre jeunesse de la Montérégie is an organization dedicated to defending, protecting, and upholding users’ rights. It also acts as a consultative and collaborative body with various departments and stakeholders of the Centre jeunesse de la Montérégie, particularly Youth Protection and Youth Program services.
The Users’ Committee serves all users (youth and parents) across the Montérégie region receiving services under the following legislation:
- Youth Protection Act
- Youth Criminal Justice Act
For certain youth in residential care:
- Act respecting health and social services
Our functions
Below are the Committee’s main roles, including informing, supporting, and representing users, as well as ensuring their living conditions:
- Inform users of their rights and responsibilities;
- Promote improvements in users’ living conditions and assess user satisfaction with the services received;
- Defend the collective rights and interests of users or, at a user’s request, their individual rights and interests before the institution or any competent authority;
- Accompany or assist users, upon request, in any steps they undertake, including when they wish to file a complaint;
- Ensure, where applicable, the proper functioning of each Residents’ Committee and that they have the resources needed to carry out their duties.
Do you need support with your procedures?
The Users’ Committee of the Centre jeunesse de la Montérégie acts as a guardian of users’ rights. We can guide you, answer your questions, and support you as needed.