Users’ rights and responsibilities at the Centre jeunesse
The Users’ Committee is here to inform and support you.
Receiving services from the Centre jeunesse de la Montérégie means that you have rights, but also certain responsibilities. These rights are intended to ensure respect for your dignity, safety, and participation in decisions that affect you. Responsibilities, on the other hand, help promote a respectful environment and constructive collaboration with staff. The Users’ Committee is there to inform and support you as needed.
As a user, you have the right to :
- Receive adequate, individualized services tailored to your needs, circumstances, and situation, as outlined in an intervention plan (IP ou ISP);
- Be treated with courtesy, fairness, respect, and dignity;
- Express yourself and be consulted regarding the services you are entitled to and decisions that affect you;
- Receive information, including all information concerning you, within a reasonable timeframe and in clear, accessible language;
- Give or refuse your consent to voluntary measures;
- Access your file in accordance with the law;
- Be represented by a lawyer;
- Communicate in complete confidentiality;
- Be accommodated in an appropriate setting.
Users’ responsibilities :
- Ask for any explanations needed to ensure your understanding;
- Listen carefully to fully understand the information presented to you;
- Be honest in your communications;
- Treat staff with respect as individuals deserving dignity and integrity;
- Respect other youth and individuals you interact with;
- Respect the environment in which you live (residential setting) or attend (meeting rooms, supervised visit areas, etc.);
- Cooperate and participate positively in proposed measures and activities, particularly your intervention plan;
- Share any concerns or dissatisfaction with your caseworker;
- Respect others’ privacy (confidentiality);
- Use services responsibly.
Questions about your rights or responsibilities?
If you are receiving services from the Centre jeunesse de la Montérégie and would like to better understand your rights, responsibilities, or available recourse, the Committee can inform and guide you. Each request is handled independently and confidentially.