According to the terms of reference issued by the Quality Directorate of MSSS, June 2006 :
The mandate of the Users’ Committee and the residents’ committees is to be the guardian of the rights of the users. These committees must ensure that users are treated with respect and dignity in recognition of their rights and freedoms. They are one of the most important spokespersons for the users involved with the institutions.
Respect for the rights of the users, the quality of the services and the satisfaction of the customers constitute the foundations that guide their actions. The committees must have a particular concern for the most vulnerable clientele and work to promote improvement in the living conditions for all residents.
The residents’ committees, for their part, have the same mandate as the Users’ Committee, but their mandate is carried out only at the residences. Young people are nominated by their peers to represent their unit, and to meet once a month at a minimum, in order to promote the rights of residents as well as to improve the quality of life in their environment.
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The Users’ Committee of the Montérégie Youth Centre is an organization that aims to defend, protect and respect the rights of users. It is also a consultation and collaboration service for various forums and stakeholders, specifically, the youth protection and youth programme directorates. The Users’ Committee is intended for all users (young people and parents) for the entire Montérégie territory receiving services under the following laws:
And for some young people in residence :
A group of parents and young people who are or have been users of the CJ in the Montérégie and wish to improve the services offered. Members of the Committee usually meet each month (except in July) to be consulted on policies or regulations, receive information or be trained on matters of interest.
(Travel and security expenses reimbursed for members.)